Frequently Asked Questions
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
What type of product do you sell?
We specialise in exclusive collection of home decor, elegant candle holders, ambient lighting, and sophisticated table accents designed to inspire your home and office
Where do you deliver your products?
We currently ship to the United Kingdom & United States
What are the delivery times?
Orders are processed within 1 to 2 working days (Monday- Friday) following payment confirmation. Delivery typically takes between 5-7 days (Monday-Friday), depending on your location. A confirmation email containing your tracking details will be sent as soon as your order is dispatched.
Is shipping free?
Yes, we provide free standard shipping on all orders — no minimum spend required.
How can I track my order?
After your order has been dispatched, you'll receive a tracking number via email. Simply use the link provided to monitor your parcel’s progress all the way to your door.
What is the return policy?
You may return items within 14 days of delivery. Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information. Return shipping fees are non-refundable.
How long does it take to receive a refund?
Once your returned item has been received and inspected, your refund will be processed within 10 working days to the original payment method. Please allow additional time for the funds to appear in your account, depending on your bank or payment provider.
Can I exchange my item for a different one?
Yes, exchanges are available within 14 days of delivery, subject to stock availability.
Contact us at info@mayrastore.com with your order number and the size or colour you'd prefer, and we’ll arrange it for you.
What payment method do you accept?
We accept Visa, Mastercard, Apple Pay, Diners Club, Discover, Maestro, Klarna, Shop Pay, Union Pay and Google Pay. We never store your card details.
Are my personal details secure after I make a purchase?
Yes. We use SSL encryption and comply with UK GDPR and all applicable data protection laws to ensure your personal and payment information remains secure.
How can I contact customer service?
You can reach our team at info@mayrastore.com We’re happy to help with any questions regarding your order or products.
How do I care for my product?
Each item includes specific care instructions on its label. Generally, we recommend careful care.
What should I do if I receive a damage or Incorrect item?
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at info@mayrastore.com
Include your order number and a photo of the issue, and we’ll arrange a replacement or full refund at no extra cost.
Still need help?
At Mayra Store, we’re dedicated to delivering exceptional service and beautifully crafted pieces. If you have any further questions, don’t hesitate to reach out — we’re always happy to help.